Introduction

These Terms and Conditions (the “Terms”) govern your access to and use of the online casino and related services offered under the brand name “Winum” (“Winum,” “we,” “us,” or “our”). By accessing, visiting, registering an account, depositing funds, placing wagers, or otherwise using any product or service made available through the Winum website or the Winum casino app, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms. These Terms form a binding legal agreement between you, as the user (“you” or “Player”), and Winum, and they apply regardless of whether you access our services via desktop, mobile browser, or the download Winum app solution. If you do not agree with any provision of these Terms, you must refrain from accessing or using our services and must immediately stop using your Winum account. It is your responsibility to review these Terms periodically, as we may update, amend, or modify them from time to time in order to maintain legal compliance, improve user protection, and reflect changes in our operations. Continuing to access or use the services after any changes have been published constitutes your acceptance of the revised Terms.

Winum is committed to maintaining a safe, transparent, and legally compliant environment that promotes responsible gambling practices for all eligible Players. These Terms are designed not only to protect our legal interests, but also to provide clear and practical rules that support fair gaming, the integrity of our platform, and the security of Player funds and personal information. To that end, this document addresses topics including eligibility and age restrictions, account registration, deposit and withdrawal procedures, bonus and promotion rules, prohibited activities, and privacy and data protection safeguards. It also highlights our strong stance on responsible gambling, including various tools such as deposit limits, cooling-off periods, and self-exclusion options, and gives guidance on how to access professional support organizations. We encourage all Players to read this document in its entirety so that you can make informed decisions about whether and how to engage with our services.

By using the Winum services, you understand and accept that gambling involves financial risk and that there is no guarantee of profit or success. You agree that you are solely responsible for all bets you place, wagers you make, and any losses or gains that result from your gameplay. You further acknowledge that the primary purpose of our services is entertainment and that any money you deposit into your Winum account should always be considered expendable entertainment funds and never essential living expenses. Throughout these Terms, we emphasize the importance of playing responsibly, setting personal limits, and seeking help if you suspect that gambling may be negatively impacting your life. If you have any questions about these Terms, you are encouraged to contact our customer support team before continuing to use our services.

Acceptance of Terms

By creating an account at Winum, downloading the Winum casino app, or otherwise accessing or using any of our services, you expressly confirm that you have read, understood, and agreed to these Terms in full. You acknowledge that this acceptance has the same legal force and effect as signing a written contract and that it applies to every instance of your use of the services, including, but not limited to, deposits, wagers, gameplay, withdrawals, and interactions with customer support. If you disagree with any clause or condition contained in these Terms, your only remedy is to discontinue your use of the services and close your account following the procedure described in these Terms. You further acknowledge that, in addition to these Terms, certain games, promotions, or specific features may be subject to supplemental rules or conditions, and that your participation in such activities constitutes your acceptance of all applicable additional terms.

Winum reserves the right, in its sole discretion, to modify, amend, or update these Terms at any time to reflect changes in legal requirements, regulatory guidelines, business operations, or user experience. Whenever we make material changes, we will make reasonable efforts to notify you, such as by posting a notice on our website, updating the date at the top of these Terms, or sending an email, in accordance with applicable law. However, it remains your responsibility to review these Terms regularly to remain informed of any updates that may affect your rights and obligations. Any changes become effective as of the date they are published on our website, unless otherwise specified, and your continued use of the services following such publication will be deemed your acceptance of the revised Terms. If you do not accept the revised Terms, you must immediately cease using the services and request closure of your account.

You represent and warrant that all information you provide to Winum in connection with your account and your use of the services is truthful, accurate, and up-to-date. You agree to update your information promptly if it changes, especially information related to your identity, contact details, payment methods, and location. Providing false, incomplete, or misleading information may result in the immediate suspension or termination of your account, the voiding of bets or winnings, and potential reporting to relevant authorities where appropriate. You also agree that Winum may rely on any communication that it reasonably believes to have been made by you or on your behalf when determining your rights and obligations under these Terms.

Eligibility & Age Restriction (18+ only)

Use of the Winum services is strictly limited to individuals who are at least eighteen (18) years of age or older, or the minimum legal gambling age in their jurisdiction, whichever is higher. By registering an account or using our services, you represent and warrant that you meet this age requirement and that you have full legal capacity to enter into a binding contract in your jurisdiction of residence. Winum takes the protection of minors very seriously and employs age-verification measures designed to prevent underage access to gambling services. If we have reasonable grounds to suspect that you are under the age of 18 or otherwise below the legal gambling age in your jurisdiction, we reserve the right to request additional documentation, suspend your account, and withhold any funds or winnings until your age has been conclusively verified.

Any use of the Winum services by individuals under the age of 18 is strictly prohibited, and any such use constitutes a material breach of these Terms. If it is determined that you were underage at the time you placed bets or used the services, your account will be closed, all wagers placed will be voided, and any winnings will be forfeited. In such circumstances, deposited funds may be returned to the payment method used, where legally permissible and subject to applicable regulations and our internal policies. Winum also reserves the right to report suspected underage gambling to relevant authorities, including regulators and responsible gambling organizations, where required by law or deemed appropriate for the protection of minors.

We emphasize that gambling can pose specific and significant risks to young people, including the potential for early development of problem gambling behaviors, financial harm, and adverse effects on mental and emotional well-being. For these reasons, we actively discourage any attempts by minors to access our services and request that parents, guardians, and responsible adults take steps to ensure that children are not exposed to or using gambling platforms. This may include securing devices, using parental control software, and monitoring internet use where appropriate. By using our services, you agree not to allow any minor to access your account or to observe your gambling activities if such exposure would be illegal or harmful.

Eligibility to use the Winum services is also subject to legal and regulatory restrictions that vary by jurisdiction. It is your responsibility to ensure that your use of the services complies with the laws applicable to you. If you are located in a restricted jurisdiction, or if local laws prohibit online gambling or accessing our services, you must not register or use Winum. We may implement geolocation technologies and other controls to enforce jurisdictional restrictions, but it remains your obligation to comply with the laws of your location. Failure to do so may result in account suspension, the voiding of bets, and other remedies described in these Terms.

Account Registration

To access the full range of services offered by Winum, including real-money wagering, you must register and maintain a personal Player account. The registration process requires you to provide certain personal information, such as your full legal name, date of birth, address, email address, phone number, and any other details we may reasonably require. You must ensure that all information provided is accurate and truthful at the time of registration, and you agree to promptly update any information that becomes inaccurate or outdated. Winum reserves the right to refuse registration, close an account, or restrict access if we have reasonable grounds to believe that the information provided is false, misleading, or incomplete. You may only register one account with Winum; multiple accounts by the same individual are strictly prohibited unless explicitly approved in writing by us for specific and legitimate reasons.

During, or at any time after, the registration process, Winum may undertake verification and know-your-customer (KYC) checks as required by applicable laws and regulations and by our internal policies. These checks may include verifying your identity, age, address, source of funds, and payment methods. To complete these verifications, we may request documents such as government-issued identification, proof of address, bank statements, or other relevant records, which must be clear, legible, and authentic. If you fail to provide requested documents to our satisfaction within a reasonable timeframe, we may suspend or close your account, restrict your ability to deposit or withdraw funds, or withhold winnings until verification is successfully completed. By registering an account, you consent to such checks and confirm that you understand they are necessary for legal compliance and the prevention of fraud, money laundering, and other illegal activities.

You are solely responsible for maintaining the confidentiality and security of your login credentials, including your username, password, and any additional authentication methods we may implement. You agree not to disclose your credentials to any third party or allow any other person to access or use your account. Any activity that occurs under your account will be deemed to have been made by you, and you accept full responsibility for all transactions, wagers, and communications associated with your account. If you believe that your credentials have been compromised, or if you suspect unauthorized access to your account, you must notify Winum immediately and take appropriate steps to secure your account, such as changing your password and enabling additional security features.

Winum may, at its discretion, impose limits on the number of accounts that can be created from a single household, IP address, device, or payment method, in order to prevent abuse and ensure fair use of bonuses and promotions. We may also restrict account registration from certain jurisdictions in accordance with our restricted countries policy and applicable regulatory obligations. By registering, you confirm that you are not acting on behalf of another person or for any commercial, professional, or syndicate purposes. Accounts used for non-personal or fraudulent purposes may be suspended or closed, and any associated winnings may be voided.

Deposits & Withdrawals

To participate in real-money gaming at Winum, you must deposit funds into your Player account using one of the approved payment methods listed in our cashier section and in the table below. All deposits must be made in your own name and from payment instruments owned and controlled by you; payments from third-party sources are strictly prohibited unless explicitly approved under exceptional circumstances. Winum reserves the right to impose minimum and maximum deposit limits, both per transaction and over specified periods, which may vary depending on your jurisdiction, payment method, verification status, and responsible gambling settings. Deposited funds will typically be credited to your account promptly, but processing times may differ depending on the payment provider, technical circumstances, and our internal review procedures. You understand and accept that deposit transactions may be subject to delays or additional checks to comply with legal and regulatory obligations, including anti-money laundering and fraud prevention measures.

Withdrawals of funds from your account must, where possible, be made back to the same payment method used to deposit, in accordance with our security and anti-money-laundering policies. Before processing a withdrawal, Winum may require that your identity, payment method, and source of funds be fully verified, and may request additional documents if necessary. Withdrawal requests may be subject to internal review and processing times, as well as limits on minimum and maximum amounts per transaction or over defined periods. You acknowledge that processing times for withdrawals can vary based on factors such as verification status, selected payment method, and external payment provider policies, and that Winum is not liable for delays outside of its reasonable control. We reserve the right to withhold or cancel withdrawal requests if we suspect any violation of these Terms, fraudulent activity, chargebacks, or other irregularities.

You are responsible for ensuring that your banking and contact details are accurate for deposit and withdrawal purposes. Any fees or charges imposed by your bank, payment provider, or other intermediaries are your sole responsibility, and Winum is not liable for such costs unless explicitly stated otherwise. In some cases, we may apply reasonable processing or administrative fees, which will be clearly disclosed in advance where required by applicable law. If you wish to contest any transaction or believe an error has occurred, you must contact our customer support as soon as possible with relevant details so that we can investigate the matter. Failure to notify us promptly may limit our ability to assist in resolving transaction disputes.

It is prohibited to use the Winum services or your Player account for any purpose other than lawful gambling and entertainment in accordance with these Terms. You may not use your account for currency exchange, money transfer, or other non-gaming-related transactions. In cases of suspected or confirmed misuse of the payment system, including money laundering, fraud, or abuse of chargeback procedures, we may suspend or close your account, void winnings, and report the matter to relevant authorities. By using the deposit and withdrawal services, you acknowledge that all transactions may be monitored, reviewed, and recorded in accordance with legal requirements and our internal policies.

Payment Methods Table

The payment methods listed in the table above are provided for illustrative purposes, and their availability may vary depending on your jurisdiction, verification status, and other factors. Winum reserves the right to add, remove, or temporarily disable payment methods at any time without prior notice, in accordance with business, technical, or regulatory considerations. You are encouraged to check the cashier section regularly for the most up-to-date information on available payment methods, limits, and processing times. When selecting a payment method, you should consider its compatibility with your bank or financial service provider, as well as any applicable fees or currency conversion charges. Always ensure that you are authorized to use the selected payment method and that its use does not violate any applicable laws or contractual obligations.

Bonuses & Promotions

From time to time, Winum may offer bonuses, free spins, promotional credits, loyalty rewards, and other incentives (collectively, “Bonuses”) to eligible Players as part of our marketing, retention, and player engagement activities. Each Bonus will be governed by specific terms and conditions, which may include wagering requirements, minimum deposit thresholds, maximum bet limits, eligible games, time limitations, and withdrawal restrictions. By accepting or claiming a Bonus, whether during registration, via email, through the Winum website, or within the Winum casino app, you signify your understanding and acceptance of the specific bonus terms in addition to these general Terms. If there is any conflict between the specific bonus terms and these Terms, the specific bonus terms will prevail with respect to that particular offer. You are responsible for reviewing all applicable terms before participating in any promotion and for ensuring that your participation complies with those conditions.

Bonuses are intended for recreational Players and may not be used in connection with any form of abuse, arbitrage, or strategy that aims to exploit promotional mechanics or game rules in a manner inconsistent with fair play. Prohibited practices may include, but are not limited to, placing low-risk bets to clear wagering requirements, using multiple accounts to claim the same offer, or collaborating with other Players to gain undue advantage from a promotion. Winum reserves the right to withhold, cancel, or reclaim any Bonus or promotional benefit, as well as associated winnings, if we have reasonable grounds to suspect abuse, fraud, or any activity in violation of the applicable bonus terms or these Terms. In such circumstances, we may also close or restrict your account and, where necessary, notify relevant authorities. Our decision in such matters will be final and binding, subject to any legal rights you may have under applicable law.

Wagering requirements associated with a Bonus must typically be met within a specified period, after which any remaining bonus funds and related winnings may be forfeited. Bets placed on certain games may contribute differently toward wagering requirements, and some games may be excluded altogether. It is your responsibility to understand how each game contributes to wagering and to track your progress toward meeting the required playthrough. Failure to meet wagering requirements within the allotted time will result in the expiration of the Bonus and the removal of associated funds, except where prohibited by law. We encourage you to monitor your account balance and bonus status carefully and to contact our support team if you have any questions regarding a particular promotion.

In some cases, Bonuses may be made available only to specific categories of Players, such as new registrants, verified users, or Players from particular jurisdictions, and may require an explicit opt-in or promo code. Winum may also limit Bonuses to one per household, IP address, device, or payment method to prevent abuse and maintain fairness. Unless expressly stated, Bonuses are non-transferable and may not be exchanged for cash or other benefits. If you do not wish to receive Bonuses, you may have the option to opt out via your account settings or by contacting customer support, subject to the limitations of our systems and any legal requirements. We recommend that you always read the promotional terms carefully so that you can make informed decisions about whether to participate.

Game Rules

Winum offers a variety of casino games, which may include slots, table games, live dealer games, and other real-money gaming products. Each category of game may be governed by specific rules, payout structures, and house edges that determine how the game functions and how winnings are calculated. These rules are typically available within the game interface, in separate help sections, or via links provided on our website or within the Winum casino app. By participating in any game, you acknowledge that you have read, understood, and agreed to the applicable game rules and that you are familiar with the potential risks and rewards associated with that game. It is your responsibility to review the rules before playing, as your participation constitutes acceptance of the game’s mechanics and outcomes.

Gameplay outcomes and payouts are determined by the underlying mathematical and technical design of the game, which may be managed by Winum or, in some cases, by third-party game providers. While we strive to ensure that all game information, such as payout tables, bonus features, and special conditions, is accurate and up-to-date, occasional errors or discrepancies may occur. If a material error is identified, we reserve the right to void affected bets, adjust balances, or take other reasonable corrective actions in accordance with these Terms and any applicable laws. In such instances, Winum will act fairly and transparently and will provide explanations to affected Players where appropriate. However, we are not obligated to honor outcomes that arise from evident technical or human errors.

Some games, particularly live dealer products, may be subject to additional rules and operational constraints due to their real-time nature and reliance on streaming technologies. For example, there may be time limits for placing bets, restrictions on late participation, or procedures for handling disconnections or technical interruptions. If you experience connectivity issues during gameplay, the outcome will typically be determined according to predetermined rules, which may include completing the round based on the last received input or voiding the affected bet. It is your responsibility to ensure that your device, internet connection, and software settings are adequate for uninterrupted gameplay. Winum is not responsible for any loss or damage arising from hardware failures, network issues, or other technical problems on your side.

You may only place bets or participate in games using funds that are legitimately available in your account balance and not subject to any holds or restrictions. Attempts to circumvent balance requirements, exploit game logic, manipulate software, or use automated tools or bots are strictly prohibited and may result in the suspension or termination of your account, as well as the forfeiture of winnings. You agree that all bets placed are final once confirmed by the system and cannot be canceled or amended, except in cases of clear technical error or malfunction. It is your responsibility to review your bet carefully before confirming it.

Some jurisdictions require specific game certifications, payout percentages, or operational conditions for particular game types. Winum works with regulated and reputable software providers and adheres to applicable technical standards where required. If your jurisdiction imposes restrictions on certain games, such games may be unavailable or limited when you access the services, and you agree not to circumvent such restrictions. Your continued use of the games is deemed confirmation that you are legally permitted to participate in such activities under the laws applicable to you.

Fair Play & RNG

Winum is committed to providing a fair, transparent, and trustworthy gaming environment in which all Players have an equal and unbiased chance of winning, subject to the inherent house advantage and game rules. To achieve this, we use Random Number Generators (RNGs) to determine the outcomes of virtual casino games such as slots, digital table games, and certain other products. Our RNG systems are designed to produce random, unpredictable, and independent results, ensuring that no Player or operator can manipulate individual outcomes in their favor. Where required by law or regulation, our RNGs and game software are tested and certified by independent, reputable testing laboratories to confirm that they meet recognized industry standards.

All game outcomes produced by RNG-based games are generated in real time and are not influenced by previous results, the size of your bets, the duration of your sessions, or the performance of other Players. Apparent patterns, streaks, or clusters of wins or losses are the natural result of random processes and do not indicate any underlying bias or manipulation. You acknowledge that random outcomes can lead to significant short-term variance and that losing streaks are possible even in games with a high theoretical return-to-player (RTP) percentage. It is essential to understand that RTP figures reflect long-term statistical performance and do not guarantee any individual session results. Your decision to play any RNG-based game signifies your acceptance of these principles and your understanding of the role of chance in gambling.

Winum strictly prohibits any attempt by Players to gain unfair advantage by exploiting software bugs, predictable patterns, system vulnerabilities, or external tools such as bots, scripts, or artificial intelligence-assisted strategies. If we have reasonable grounds to believe that you have engaged in such behavior, we may void affected bets, confiscate winnings, suspend or close your account, and report the matter to relevant authorities or regulatory bodies where appropriate. We also reserve the right to implement technical controls, monitoring systems, and security measures to detect and prevent unfair play, including analyzing gameplay data, transaction details, and device information. By using our services, you consent to such monitoring in accordance with our Privacy Policy.

For live dealer games, fairness is supported by professional dealers, standardized rules, and secure streaming technology, as well as by surveillance and audit procedures implemented by the live studio operators. While the mechanics of live games differ from those of RNG-based games, the underlying principle remains the same: all Players must be treated fairly, and outcomes must be determined according to the game rules without manipulation. Any suspicion of collusion, card marking, or other forms of cheating will be investigated, and appropriate measures will be taken to protect the integrity of the games. Winum may withhold payouts or suspend affected accounts while such investigations are ongoing.

If you believe that a game is malfunctioning or producing incorrect outcomes, you must stop playing immediately and contact our customer support team with detailed information, including screenshots or other evidence if possible. Continuing to play after identifying a potential issue may limit your ability to claim remediation or to have bets voided. Upon receiving a report, we will investigate the matter in collaboration with our software providers, and we will take corrective actions where warranted. In case of a confirmed malfunction or system error, affected bets may be voided and stakes refunded, or results adjusted according to applicable rules, subject to legal requirements. Winum’s decision, based on technical evidence and provider input, will be final, except where otherwise required by law.

Responsible Gambling

Winum is firmly committed to promoting responsible gambling and to providing tools, resources, and information that help Players maintain control over their gaming activities. We recognize that while gambling can be an enjoyable form of entertainment for many people, it also carries inherent risks, including financial loss and the potential development of harmful or compulsive behavior. These risks can be particularly acute for vulnerable individuals and young people, which is why we enforce strict 18+ age restrictions and encourage responsible play at all times. Our responsible gambling framework is designed to help you make informed decisions, set personal limits, and seek assistance if you feel that gambling is affecting your life or the lives of those around you. By using the Winum services, you agree to approach gambling as a form of entertainment, not as a way to earn income or solve financial problems.

We encourage all Players to regularly assess their gambling behavior and to be alert to warning signs that may indicate a loss of control, such as chasing losses, gambling with money you cannot afford to lose, hiding gambling activities from friends or family, or feeling anxious, depressed, or irritable when unable to gamble. If you recognize any of these indicators in your own behavior, we strongly recommend that you take immediate steps to reduce or suspend your gambling activities and consider using our responsible gambling tools. These tools include deposit limits, loss limits, session reminders, time-outs, and self-exclusion, all of which are designed to give you practical methods of managing your play. You can typically configure these settings through your account interface or by contacting customer support, subject to applicable legal and technical limitations.

Young people are especially susceptible to the potential negative impacts of gambling, including the development of problematic habits and distorted views about money, risk, and reward. For this reason, Winum strictly prohibits access to its services by individuals under 18 and urges all adult Players to ensure that minors cannot access gambling sites or apps. You are advised to keep your account credentials secure, use device-level security such as passwords or biometrics, and consider parental control software to block access to gambling content on shared devices. If you become aware that a minor has accessed our services using your account or through any other means, you must notify us immediately so that we can take appropriate action, which may include account closure and notification to relevant organizations.

In addition to our internal tools, we support and encourage the use of external resources that specialize in problem gambling prevention and support. These organizations may offer confidential counseling, educational materials, and self-assessment tests that can help you understand your gambling behavior and develop healthier patterns. Our website typically includes links or references to such organizations, and our customer support team may provide information about them upon request. Depending on your jurisdiction, you may also have access to national self-exclusion registries or other regulatory programs that help limit access to online gambling services. We urge you to consider these options if you feel that your gambling is no longer under control.

Tools & Features (table)

Support Resources

Winum encourages anyone who is concerned about their gambling behavior, or about the gambling of someone close to them, to seek professional support. Many independent organizations specialize in problem gambling prevention, counseling, and recovery and provide confidential and non-judgmental assistance. These organizations typically offer telephone helplines, live chat, email support, and in-person or online counseling sessions, and many also provide educational materials, self-help guides, and self-assessment tools. Depending on your jurisdiction, there may be national or regional helplines dedicated to gambling-related issues, as well as broader mental health services that can address co-occurring conditions such as anxiety, depression, or substance use.

Our website may include links or references to recognized support organizations, such as general problem gambling counseling centers, gambling harm prevention groups, and self-exclusion registry administrators. While we do not control or endorse the specific advice provided by these third parties, we believe that their services can be a valuable component of a comprehensive strategy to address gambling-related harm. You are encouraged to contact them if you feel that your gambling is no longer under control, if you are experiencing financial difficulties due to gambling, or if gambling is negatively affecting your relationships, work, or studies. Family members and friends of individuals experiencing gambling problems may also find support and guidance through such organizations.

If you inform Winum that you have a gambling problem or that you wish to self-exclude, we will take reasonable steps to support your decision and to apply the requested restrictions in accordance with our policies and applicable law. However, it is important to understand that responsibility for managing your gambling ultimately rests with you, and that our tools and measures are intended to assist, rather than replace, your personal efforts to stay in control. We cannot be held responsible for any continued gambling outside of our platform or through other operators, nor can we guarantee that you will not find ways to circumvent restrictions despite our reasonable efforts. If you have any questions about our responsible gambling measures or need help activating a specific tool, please contact our customer support team for assistance.

Prohibited Activities

When using the Winum services, you agree not to engage in any activities that are illegal, abusive, fraudulent, or otherwise in violation of these Terms. Prohibited activities include, but are not limited to, using the platform for money laundering, terrorist financing, or any form of financial crime; engaging in identity theft or providing false or stolen identification documents; and using stolen or unauthorized payment methods. You also may not collude with other Players, manipulate game outcomes, exploit software bugs or malfunctions, or use bots, scripts, or other automated tools to gain an unfair advantage. Any attempt to interfere with or disrupt the normal functioning of the website, the download Winum app, or any associated systems or networks is strictly forbidden and may result in civil or criminal liability.

You are strictly prohibited from creating multiple accounts for the purpose of abusing bonuses, promotions, or other offers, or from acting in concert with other individuals for similar purposes. If we have reason to suspect that you have violated this rule, we may suspend or close any or all related accounts, void bonuses and winnings, and recover funds where lawfully permitted. Sharing accounts, selling or transferring accounts, or using another person’s account without authorization is also forbidden and may result in similar actions. Any attempt to bypass account limits or account closure decisions, such as by registering under a different name or email address, is considered a serious breach of these Terms.

You may not use offensive, abusive, defamatory, or discriminatory language or content in any communication with Winum staff or other Players, including through chat features, email, or support channels. Harassment, threats, and hate speech are unacceptable and may result in restrictions on your ability to communicate through the platform, as well as account suspension or closure. Winum may, at its discretion, monitor communications on the platform in accordance with applicable privacy and data protection laws to ensure compliance with this and other provisions. Any content that violates these standards may be removed, and we may also cooperate with law enforcement if we consider it necessary.

Use of the services in jurisdictions where online gambling is illegal or where Winum does not have the necessary authorization is strictly prohibited. You are responsible for determining whether your use of the services is legal in your location and for complying with all applicable laws. If we have reason to believe that you are accessing our services from a restricted jurisdiction, we may suspend or close your account, void bets, and withhold winnings as permitted by law. Furthermore, any attempt to circumvent geographic restrictions, such as by using VPNs, proxy servers, or other technologies to mask your location, is prohibited.

Violations of this Prohibited Activities section may result in a range of remedies, including account suspension or termination, the voiding of bets, forfeiture of winnings, reporting to law enforcement or regulatory authorities, and legal action to recover damages. The specific remedial measures taken in any given case will depend on the severity and nature of the violation, as well as applicable legal requirements. Winum reserves the right to exercise discretion in enforcing these rules, but such discretion will be guided by our commitment to legal compliance, player protection, and the integrity of our gaming environment.

Restricted Countries (table)

Winum’s services are not available in all jurisdictions, and certain countries or territories are restricted due to legal, regulatory, or commercial considerations. If you are located in a restricted jurisdiction, you are not permitted to register an account, deposit funds, place wagers, or otherwise use our services. The table below provides examples of restricted countries; however, this list is not exhaustive and may change over time. It is your responsibility to ensure that you are not accessing the services from a restricted jurisdiction and that your use of the services complies with the laws of your location.

Winum may implement technical measures such as IP blocking, geolocation, and other tools to prevent access from restricted jurisdictions. However, these measures are not foolproof, and you remain responsible for ensuring that you do not violate any laws by accessing our services. Any attempt to circumvent geographic restrictions, including by using VPNs or proxy services, is a serious breach of these Terms and may lead to account closure and other consequences as outlined elsewhere in this document.

Privacy & Data Protection

Winum is committed to protecting your privacy and handling your personal information in a secure, transparent, and lawful manner. When you register an account and use our services, we collect and process personal data such as your name, contact details, date of birth, identification documents, payment information, and usage data. This information is necessary for us to provide the services, verify your identity, process transactions, comply with legal obligations (including anti-money-laundering and responsible gambling requirements), and improve our offerings. We process your data in accordance with applicable data protection laws and our Privacy Policy, which provides more detailed information about the specific types of data collected, the purposes of processing, retention periods, and your rights as a data subject.

Your personal data may be shared with third parties in limited circumstances, such as with payment processors, identity verification services, game providers, IT and security providers, and regulatory authorities where required by law. These third parties are typically bound by contractual obligations to protect your data and to use it only for specified purposes. We may also share aggregated or anonymized data that does not identify you personally, for analytical, research, or reporting purposes. Winum implements reasonable technical and organizational measures to safeguard your personal data against unauthorized access, loss, misuse, or alteration, including encryption, access controls, and secure data storage practices.

You have certain rights with respect to your personal data, which may include the right to access, correct, or update your information, the right to request deletion or restriction of processing under specified conditions, and the right to object to certain types of processing. To exercise these rights, you may need to contact us using the channels specified in our Privacy Policy and provide sufficient information to verify your identity. Some rights may be subject to legal or regulatory limitations, particularly where data must be retained to comply with anti-money-laundering obligations, tax laws, or other statutory requirements. We will respond to your requests within the timeframes and in the manner required by applicable law.

Winum may use your contact information to send you service-related communications, such as account notifications, transaction confirmations, changes to these Terms, and important security alerts. With your consent, or as otherwise permitted by law, we may also send you marketing communications about promotions, bonuses, and new features that may be of interest to you. You may opt out of marketing communications at any time by using the unsubscribe link in our emails or adjusting your communication preferences in your account settings, though you may still receive necessary service-related messages. We do not sell your personal data to third parties for their independent marketing purposes.

By using our services, you acknowledge and agree that your personal data may be transferred to and processed in countries outside of your jurisdiction of residence, including in jurisdictions that may have different data protection laws. In such cases, we take steps to ensure that appropriate safeguards are in place to protect your data in accordance with applicable legal standards, such as using contractual clauses or other recognized mechanisms. If you do not agree with our data practices as described in these Terms and the Privacy Policy, you must refrain from using the services and close your account.

Account Suspension & Termination

Winum reserves the right to suspend, restrict, or terminate your account at any time, in its reasonable discretion, for reasons including, but not limited to, suspected violation of these Terms, legal or regulatory requirements, security concerns, or responsible gambling considerations. Suspension may involve temporarily blocking your ability to deposit funds, place bets, or withdraw money while we investigate potential issues such as fraud, misuse, or identity verification discrepancies. During a suspension, we may request additional information or documentation from you and may keep your account restricted until we are satisfied that the matter has been resolved. If we determine that a breach has occurred, we may proceed to terminate your account and take any appropriate remedial actions.

You may request closure of your account at any time by contacting customer support or using any available self-service account closure options on the platform. When requesting closure, you should specify whether the closure is for general reasons or is related to responsible gambling concerns, as this may affect how we handle potential reopening requests in the future. Before closing your account, we may require you to withdraw any remaining real-money balance, subject to verification checks, withdrawal limits, and other applicable conditions. In some cases, we may retain certain data and transactional records after account closure to comply with legal and regulatory obligations, including anti-money-laundering and gaming regulations.

In cases of serious or repeated violations of these Terms, including, but not limited to, fraud, money laundering, collusion, technical abuse, or access from restricted jurisdictions, Winum may terminate your account with immediate effect. Upon termination for cause, we may void or withhold winnings, cancel pending bets, and retain funds to the extent permitted by law and necessary to cover damages, chargebacks, or other liabilities. We may also report the matter to relevant authorities and cooperate fully with any investigations or legal proceedings. Our decision to suspend or terminate an account will be based on a reasonable assessment of the available evidence and will comply with applicable laws and regulatory guidelines.

If your account is suspended or terminated, you will be notified where legally required and reasonably feasible, and you may be informed of the reasons for such action, unless doing so would compromise ongoing investigations or legal requirements. You may have the right to appeal or dispute our decision, as described in the Complaints & Dispute Resolution section below, though certain actions, such as responsible gambling self-exclusion, may be irreversible for the duration chosen by you. In all cases, Winum will act in good faith, with due regard to player protection, legal compliance, and the integrity of our operations.

Limitation of Liability

To the maximum extent permitted by applicable law, Winum, its affiliates, directors, officers, employees, and agents shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or in connection with your use of the services, these Terms, or any games or promotions, even if we have been advised of the possibility of such damages. This limitation includes, without limitation, damages for loss of profits, loss of data, loss of goodwill, or other intangible losses resulting from: your access to or use of, or inability to access or use, the services; any conduct or content of any third party on the services; any unauthorized access, use, or alteration of your transmissions or content; or any other matters related to the services. You acknowledge that gambling involves financial risk and that you may lose money as a result of placing bets or participating in games; such losses are part of the normal operation of gambling services and do not constitute compensable damages.

Winum is not responsible for any failure or delay in performing its obligations under these Terms where such failure or delay is due to events beyond our reasonable control, including, but not limited to, acts of God, natural disasters, war, terrorism, civil unrest, strikes, labor disputes, power outages, failures of telecommunications or internet services, or the actions of governmental or regulatory authorities. In such circumstances, our obligations will be suspended for the duration of the event, and we will take reasonable steps to mitigate the impact and restore normal operations as soon as practicable. We will not be liable for any losses or damages you may incur as a result of such events, except to the extent expressly required by applicable law.

While Winum strives to maintain accurate, reliable, and up-to-date information on its website, in the Winum casino app, and within its services, we do not warrant the completeness, accuracy, or reliability of any information, including, but not limited to, game rules, odds, payout tables, bonus descriptions, and promotional materials. In the event of any discrepancy between the information displayed and the official records kept by Winum or its game providers, the official records will prevail. If an error or malfunction results in incorrect credits, payouts, or game outcomes, we reserve the right to correct such errors, void affected bets, and adjust balances accordingly.

Nothing in these Terms shall exclude or limit any liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by our negligence or fraud or fraudulent misrepresentation. Your statutory rights, if any, are not affected by these Terms. To the extent that we are found liable for any direct damages, our total aggregate liability to you for all claims arising out of or in connection with your use of the services or these Terms shall be limited to the amount of your net deposits made over the six (6) months preceding the event giving rise to the claim, or such greater amount as may be required by law.

Complaints & Dispute Resolution

If you have a complaint regarding our services, including, but not limited to, account issues, game outcomes, bonus terms, or payment transactions, you should contact our customer support team as your first point of contact. Complaints should be submitted as soon as reasonably possible after the event giving rise to the complaint, and should include clear and detailed information about the issue, such as relevant dates, IDs, screenshots, and any correspondence with our staff. We will acknowledge receipt of your complaint within a reasonable time and will use our best efforts to investigate and resolve the matter promptly and fairly. During the investigation, we may request additional information or clarification from you and from any relevant third parties.

Winum aims to resolve most complaints through its internal processes; however, if you are not satisfied with the outcome of your complaint or if we have not resolved it within a reasonable time, you may have the option to escalate the dispute to an independent dispute resolution body, where available and applicable by law or regulation. Details of any such approved third-party dispute resolution mechanisms may be provided in our help or legal sections or upon request from customer support. You agree to cooperate fully with any dispute resolution process and to provide all necessary information and documentation in a timely manner. Decisions made by independent dispute resolution bodies may be binding or non-binding depending on the applicable framework and your jurisdiction.

In some cases, you may also have the right to pursue claims through the courts or through regulatory complaint channels, subject to the Governing Law section of these Terms and any mandatory local legal provisions. Before initiating formal legal proceedings, we encourage you to exhaust our internal complaint process and any available alternative dispute resolution mechanisms, as these may provide a faster and more cost-effective resolution. Regardless of the route you choose, you must initiate any dispute or claim within the time limits prescribed by applicable law.

Governing Law

These Terms, and any disputes arising out of or in connection with your use of the Winum services, shall be governed by and construed in accordance with the laws specified by Winum in its legal and licensing disclosures, without regard to conflict of law principles that would result in the application of the laws of another jurisdiction. You agree that, subject to any mandatory rights you may have under local law, any legal action or proceeding between you and Winum related to these Terms or your use of the services shall be brought exclusively in the competent courts of the jurisdiction identified in our legal disclosures. You further agree to submit to the personal jurisdiction of such courts and waive any objections based on improper venue or forum non conveniens, to the extent permitted by law.

If you access and use the services from a location outside the jurisdiction specified above, you are responsible for complying with all local laws and regulations that apply to you. Winum does not represent or warrant that the services are appropriate or lawful for use in any particular jurisdiction, and we may restrict access from certain locations as described elsewhere in these Terms. Your use of the services from a location where they are not legal is at your own risk and may result in account closure, voided bets, and other consequences.

Final Provisions

These Terms constitute the entire agreement between you and Winum with respect to your use of the services and supersede all prior or contemporaneous understandings, agreements, representations, and warranties, whether written or oral, regarding the subject matter hereof. If any provision of these Terms is held to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, such provision shall be enforced to the maximum extent permissible, and the remaining provisions shall remain in full force and effect. Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision, and no waiver shall be effective unless it is in writing and signed or clearly confirmed by us.

You may not assign or transfer any of your rights or obligations under these Terms without the prior written consent of Winum. We may assign or transfer our rights and obligations under these Terms, in whole or in part, at any time and without notice, to any affiliate, successor, or third party in connection with a merger, acquisition, restructuring, or other corporate transaction, provided that such assignment does not materially reduce your rights under these Terms. These Terms do not create any partnership, joint venture, agency, or employment relationship between you and Winum, and no third party shall have any rights to enforce any of their terms, except where explicitly stated by law.

Any notices or communications required or permitted under these Terms may be provided electronically, including via email, internal messaging, or postings on the website or within the Winum casino app, and such communications shall be deemed received when sent or posted, unless otherwise required by law. You are responsible for keeping your contact information current and for regularly checking for updates or notices from us. By continuing to use the services, including through any updated platforms or versions such as a new download Winum app release, you confirm your ongoing acceptance of these Terms as may be amended from time to time. If you do not agree with any updated Terms, you must discontinue use of the services and request closure of your account.

If you have any questions, concerns, or comments regarding these Terms or any aspect of the Winum services, you are encouraged to contact our customer support team using the methods indicated on our website. We value your trust and are committed to upholding the highest standards of legal compliance, responsible gambling, and player protection in all our operations.